1. Call CASI-USA at 800-930-3788.
2. Identify your location as GXO-H&M.
3. The support line will be answered by an agent.
4. You will describe your issues to that individual.
5. You will receive a call back from a CASI technician during the following times:

Monday – Friday 8:00 A.M. to 5:00 P.M.

1 hour or less

All other (after) hours

2 hours or less

For Other Needs:

Email our Arnold Automation Support Team or call: Malcolm Moore, Director of Service 443-909-6386.

To Access Arnold Academy, locate the Academy decal on your equipment and scan the QR code. (See here for example)

24/7 Access to support from 12/1/21 to 3/31/22

Phone Support Warranty:

Available M-F from 8:00 A.M. to 5:00 P.M. CST

IBOD                    Ends 6/30/22

Sortation             Ends 6/30/22

Parts:

IBOD Ends 1/28/22

Sortation Ends 6/30/22

Phone Support Costs:

Phone support during regular business hours          No Charge (warranty) through 6/30/22

Phone support after hours          M-F 5:00 P.M. to 8:00 A.M.          $225.00 per hour

         Sat-Sun: 24 Hours