CASI Certified Support Technicians

• Support Website: casiusa.com/supportform
• Support Hotline: 1-800-930-3788
• Support Email: support@casiusa.zendesk.com
• CASI Gold Warranty Plan Details HERE
• Calls and Remote Diagnostics services outside of Gold Plan hours are $225/hr, minimum 4-hrs

Arnold Automation Support Team

• Email: Arnold Automation Support Team
• Call: 443-909-6386
• Contact: Malcolm Moore, Director of Service
• To access Arnold Academy, locate the Academy decal on your equipment and scan the QR code. (See here for example)

• Install Date 8/21/24
• CASI Gold Warranty Start Date: 3/31/25
• CASI Gold Warranty End Date: 3/30/26
• Access to Arnold Academy is free for the first 12 months.
• Academy Activation Date 3/31/25
• Free Access Ends 3/30/26
• Contact your Sales Rep or our Director of Service to discuss subscription options for ongoing access.
• Buyers of packaging materials from Arnold Packaging continue to receive access for free.